💰 Tolls & Productivity
4 articles
What is a Toll?
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A toll is the fee charged by a delivery platform (DoorDash, UberEats, GrubHub, etc.) on each order. These typically range from 15-30% of the order value. Omnitopia tracks every toll across all your platforms and shows you exactly how much you're paying.
Understanding Toll Productivity Score
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Your Toll Productivity Score measures how efficiently you're converting gross revenue into net margin after platform fees. Scale: 0-10 where 10 is perfectly optimized. Most restaurants start at 2-3. With all four levers active, you can reach 5-8.
The Four Levers
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Lever 1 — Shadow Brands: Run virtual brands from your kitchen to increase volume without increasing toll rates.
Lever 2 — Routing Arbitrage: Automatically route orders through the lowest-cost platform.
Lever 3 — Direct Conversion: QR codes on delivery bags convert platform customers to direct orders over time.
Lever 4 — Supply Healing: Network-wide supplier optimization reduces ingredient costs.
Reading the Toll Ledger
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The Tolls page shows every transaction with: source platform, order amount, toll amount, and timestamp. Use the source filter to see per-platform breakdown. The pagination shows 25 records per page. The productivity projection at the top extrapolates your daily data to annual projections.