Check: 1) Is the POS platform connected? (Settings page) 2) Is the webhook URL configured in your POS dashboard? 3) Check the /Omnitopia/health endpoint for service status. 4) Review recent toll entries on the Tolls page — if tolls are captured, orders are flowing.

Toll rates are configured per-platform in the OmnitopiaTollConfig. Direct integrations use $0.15/order, middleware uses $0.18/order. If numbers look off, check Settings to verify which platforms are connected and their configured rates.

New accounts need order data to populate projections. Process at least 10-20 orders through any connected platform. The analytics engine projects from sample data, so more history = more accurate projections.

Check the Billing page for subscription status. 'past_due' means a payment failed — update your card in Stripe. 'trialing' means you haven't completed checkout yet. Contact support at /Omnitopia/Support for billing disputes.